Procurement Contact
Request procurement documentation, privacy clarification, security review support, or written vendor questionnaire responses.
We respond to every procurement inquiry personally. If you are completing a vendor assessment, privacy impact assessment, security questionnaire, or contract review and need information not covered in the Procurement Center or Trust Center, contact us directly.
What We Can Provide
Written responses to vendor assessment questionnaires, security questionnaires, and privacy impact assessment questions.
Detailed responses to privacy officer questions about data handling, participant privacy, PIPEDA alignment, and data residency.
Responses to IT security and InfoSec review questions about authentication, encryption, access control, and audit logging.
Documentation for legal reviewers covering data residency, privacy policy, terms of use, and certification status.
Information required for vendor registration forms — product category, ownership, hosting model, and contact details.
Any question about the platform not answered by the Procurement Center or Trust Center documentation.
Before You Contact Us
The following resources answer most procurement questions without requiring direct contact:
- Vendor Information — product name, category, ownership, hosting model
- Procurement FAQ — answers to the most common procurement questions
- Security Questionnaire — pre-answered IT security questionnaire responses
- Data Flow Overview — plain-language data movement explanation
- Trust Center — detailed compliance and technical documentation
- Privacy Policy — complete privacy policy
- Data Residency — Canadian hosting documentation
- PIPEDA Alignment — PIPEDA alignment documentation
How to Contact Us
Use the contact form to reach us. When submitting a procurement inquiry, it helps to include:
- Your organization name and role
- The type of review you are completing (vendor assessment, PIA, security questionnaire, etc.)
- The specific questions or documentation you need
- Any deadline for your review
We respond to every message personally. For procurement inquiries, we aim to respond within two business days.
What We Cannot Provide
In the interest of transparency, the following are not currently available:
- SOC 2, ISO 27001, or FedRAMP certification reports — these certifications have not been pursued
- Guaranteed response time SLAs — we respond personally but do not offer contractual response time guarantees
- Dedicated account management — there is no enterprise account management tier
- On-site security assessments — we can provide documentation but not in-person security reviews
- Penetration test reports — formal penetration testing has not been conducted
If any of these are required for your procurement process, please contact us to discuss your specific situation. We will be honest about what we can and cannot provide.
Last reviewed: October 2026