Operations teams 60 min
Operations & Process Pack
Find the friction your team has stopped talking about — and fix it.
Establish operational context, surface process friction, reflect on current-state performance, generate improvement options, and prioritise actions.
What Your Team Leaves With
- Operational context established and current-state friction surfaced
- What is working and what is not reflected on honestly
- Improvement options generated based on real pain points
- Highest-value process improvements prioritised and owned
Included Activities
Every activity type in this pack is designed to work together in a single session.
Icebreaker Experience
Fill-in-the-blank prompts. Everyone answers freely.
Team Polls
Gather opinions and reveal group preferences.
Team Retrospective
Reflect on what happened. Identify opportunities.
Idea Storm
Generate ideas rapidly. Capture the room's thinking.
Priority Poker
Align teams on priorities. Reveal where opinions differ.
Example Questions
A sample of the content included in this pack.
- The process we keep working around instead of fixing is ______.
- The handoff that creates the most friction in our workflow is ______.
- Would you rather: have a perfect process that takes twice as long, or a fast process with occasional errors?
- Where does our process create the most friction for the team or the customer?
Recommended Playbooks
These workshop formats are built to use this pack.
Facilitator Notes
Retrospective must occur before Idea Storm — always. Understand current state before generating solutions. Focus on processes, not blame.
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