Customer service teams 60 min
Customer Service Pack
Find out what your service team actually thinks — and what they'd change.
Surface real service experiences, explore tradeoffs, identify current practices, generate improvements, and prioritise the most valuable actions.
What Your Team Leaves With
- Real service experiences and current practices surfaced
- Customer service tradeoffs explored in a low-stakes format
- Practical service improvements generated by the team
- The most valuable actions prioritised and owned
Included Activities
Every activity type in this pack is designed to work together in a single session.
Icebreaker Experience
Fill-in-the-blank prompts. Everyone answers freely.
Team Polls
Gather opinions and reveal group preferences.
Would You Rather
Workplace dilemmas that spark conversation.
Idea Storm
Generate ideas rapidly. Capture the room's thinking.
Priority Poker
Align teams on priorities. Reveal where opinions differ.
Example Questions
A sample of the content included in this pack.
- The service situation I find hardest to handle well is ______.
- The thing customers most often misunderstand about our service is ______.
- Would you rather: resolve every issue perfectly but slowly, or quickly but imperfectly?
- How well does our team handle difficult customer situations?
Recommended Playbooks
These workshop formats are built to use this pack.
Facilitator Notes
Focus discussion on systems and service practices — not individual employees. Do not invite public criticism of specific team members or customers.
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